Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist at Animal Dermatology Clinic.
Key Responsibilities
Client Service
- Provide exceptional customer service to pet owners via phone and other communication channels.
- Resolve customer complaints in a timely and professional manner.
- Answer phone calls and respond to voicemails in a prompt and courteous manner.
Outbound Calling
- Confirm appointments with pet owners via outbound calling.
- Coordinate appointment changes and provide updates to pet owners as needed.
Administrative Support
- Provide administrative support to the veterinary clinic, including data entry and office administration tasks.
- Assist with marketing implementation and other special projects as needed.
Requirements
Education and Experience
- High school diploma or equivalent required.
- Experience in a veterinary hospital or similar environment preferred.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and multitask effectively.
Physical Requirements
- Dependable attendance and punctuality required.
- Ability to lift 40 pounds and stand for long periods.
Benefits
- A 5/8 work week with possibility of 4/10 work week for full-time employees.
- Paid vacation and holidays for full-time employees.
- Competitive wages and monthly bonuses based on clinic sales.
- Medical, dental, and vision benefits, as well as dependent care FSA and short-term disability benefits.
- 401K with employer match and CE opportunities.
- Uniforms and discounts on services and medications for employee pets.
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