Customer Service Professional

2 weeks ago


Irvine, California, United States Ultimate Staffing Full time
Job Summary

We are seeking a highly skilled Customer Service Professional to join our team at Ultimate Staffing. This role is ideal for someone who enjoys working in a fast-paced environment and has excellent communication skills.

The successful candidate will be responsible for providing exceptional customer service by dispatching and managing work orders, tracking customer inspections, and overseeing client and vendor relationships.

This is a full-time position with the possibility of overtime. The schedule options include 6:00 AM - 3:00 PM, 7:00 AM - 4:00 PM, or 8:00 AM - 5:00 PM.

About the Job

In this role, you will establish and maintain positive and professional rapport with assigned accounts through timely follow-ups and excellent service. You will also develop strong working relationships with affiliate subcontractors, ensuring clear communication of the scope of work for each service.

Your responsibilities will include communicating effectively with customers and affiliates via phone and email, receiving, processing, and dispatching work orders in alignment with customer expectations, and tracking open and closed work orders.

You will also provide affiliates and customers with regular updates on work orders, ensuring timely and accurate completion. Additionally, you will coordinate inspection work orders by obtaining purchase orders from customers and dispatching them to affiliates in a timely manner.

The estimated salary for this position is $20-22 per hour, depending on experience, and is based on the location in Irvine, CA.



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