Technical Support Specialist

4 weeks ago

New York, New York, United States Konica Minolta Business Solutions Ltd Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Konica Minolta Business Solutions Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.

Key Responsibilities

  • Provide onsite and remote end-user support to clients
  • Act as a primary point of escalation from Tier 2 service desk agents
  • Provide mentorship, training, and information leadership/coaching to junior team members
  • Communicate effectively with clients and internal team members
  • Use available tools to research solutions and provide assistance to clients
  • Demonstrate strong problem-solving instincts
  • Listen and seek to fully understand client requests to exceed expectations of service
  • Knowledge of systems and applications used to support a call center environment
  • Understand Information Technologies and be passionate to expand knowledge
  • Actively participate in learning opportunities and complete assigned curriculum in a timely manner: apply knowledge to continuously improve the customer experience
  • Complete projects and tasks as assigned by management
  • Knowledge of Windows Active Directory (User Management/Administration/Group Policy)
  • Advanced knowledge of common desktop applications including Microsoft Office Suite
  • Advanced knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP
  • Ability to problem solve independently, initiate knowledge publication

Qualifications

  • High school or equivalent, bachelor's degree preferred
  • 5+ years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies
  • One or more of the following (or approved similar) certifications are required: Microsoft Azure Fundamentals, Google Foundational, VMware VCTA, Cisco CCST, M365 Certifications, Fortinet NSE4, ComptTIA Network+, ComptTIA A+, Apple Certified Support Professional

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace.

The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services, and industrial and commercial print solutions.

Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category.

Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list.

The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI Most Color Consistent A3 Brand Award for its bizhub i-Series.

Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list.

Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn, and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law.

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