Client Success Strategist

2 weeks ago

New York, New York, United States CHAOS LABS INC Full time

About Chaos Labs:
Chaos Labs is pioneering the first automated, on-chain economic security framework designed for crypto protocols, enabling them to enhance risk management and capital efficiency while safeguarding user assets.

Utilizing state-of-the-art custom EVM simulations, we delve into protocol mechanics and assess scenario implications.

Our platform and tools are trusted by leading protocols such as Aave, GMX, Benqi, Osmosis, Uniswap, and others, assisting them in managing and securing billions of dollars in assets.

Position Overview:
We are in search of a talented and passionate Customer Success Manager to join our team and spearhead relationships with our clients and partners.

Key Responsibilities:
Your primary focus will be ensuring our clients achieve their desired outcomes through our risk management and optimization solutions.

In this capacity, you will:

  • Oversee and nurture customer relationships from onboarding through full integration, establishing a comprehensive engagement framework that includes performance assessments, growth strategies, issue resolution, and feedback mechanisms.
  • Actively participate in protocol governance forums, representing Chaos Labs and sharing insights from our analyses, research, and tools.
  • Identify and address the ongoing needs of our clients, collaborating with our data science and engineering teams to develop tailored solutions and effectively communicate these back to our partners and their communities.
  • Manage the on-chain implementation process of our governance parameter recommendations in conjunction with our engineering team.
  • Maintain open lines of communication with delegates to ensure their active participation in votes and continuous education regarding our initiatives.
  • Enhance processes and engagement models for both external customers and internal teams, ensuring effective communication and service delivery.
  • Serve as the internal advocate for customer needs by engaging in product discussions and translating customer feedback into actionable insights and new feature proposals that deliver value.
  • Collaborate closely with the sales team to identify and leverage opportunities for renewals and expansions.

Qualifications:
To be successful in this role, you should possess:

  • A minimum of 2 years of experience in customer success, account management, or sales within the web3 space.
  • Exceptional verbal and written communication skills, with the ability to convey complex topics clearly to both crypto-savvy and novice audiences.
  • Strong analytical skills, along with excellent organizational abilities and attention to detail.
  • Outstanding interpersonal skills and a talent for building strong relationships.
  • A genuine enthusiasm for crypto/web3 and a commitment to immersing yourself in the ecosystem.
  • A proven track record of creating processes and programs from the ground up, identifying challenges, prioritizing, and resolving them with minimal oversight.
  • The ability and willingness to travel up to 30% of the time, both domestically and internationally, to engage with clients, attend industry events, and support remote teams.

Preferred Qualifications:
It is preferred that candidates are based in our office and hold a degree in finance, computer science, or other quantitative disciplines.

Benefits:
We offer a comprehensive benefits package including medical, dental, and vision insurance, a hybrid work model, and personalized professional development opportunities.

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