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Client Success Strategist

2 months ago

New York, New York, United States Cartful Solutions Full time

Job Overview – Customer Success Manager

At Cartful Solutions, we are revolutionizing the way brands connect with their customers in the digital space. By leveraging interactive shopping experiences, we enhance shopper confidence while providing valuable insights back to our partners. Our unique software platform allows us to tailor each experience to meet the specific needs of various industries, and we are proud to collaborate with leading brands.

We are looking for a seasoned account manager to become a vital part of our Customer Success team. This role, referred to as the Optimization Manager, focuses on utilizing available analytics to implement data-driven enhancements to each client's personalized product recommendation system. These enhancements are crucial for fostering robust client relationships and ensuring our top-tier customer retention rates.

Key Responsibilities

  • Develop and nurture relationships with primary and secondary stakeholders, identifying opportunities for account expansion.
  • Engage in proactive account management to facilitate the renewal of annual contracts.
  • Become a Subject Matter Expert (SME) in Google Data Studio, customizing performance dashboards to meet each client's specific requirements.
  • Analyze client data to pinpoint areas for account enhancement.
  • Ensure that every client account is optimized for effective product recommendations.
  • Translate client requests into clear, actionable development tickets.
  • Keep clients informed about the status of all ongoing development tickets and service requests.
  • Solicit and provide case studies, client testimonials, and referrals.

Required Qualifications

  • Bachelor's degree in business, marketing, e-commerce, or a related field.
  • 3+ years of professional experience in client management within a rapidly growing startup environment.
  • Demonstrated ability to quickly grasp technical concepts and communicate effectively with both technical and non-technical stakeholders.

Preferred Qualifications

  • Experience in a startup setting.
  • Background in working with e-commerce brands.
  • Familiarity with Google Analytics and Google Data Studio.
  • Experience collaborating with development teams.

Ideal Candidate Traits

  • Thrives in a fast-paced, dynamic startup environment and possesses resilience to navigate its challenges.
  • Exhibits a systems-thinking approach, seeking efficient solutions and automating processes whenever possible.
  • Values teamwork and aims to contribute to collective goals, empowering others to succeed.