Resident Care Coordinator

3 weeks ago


Brooklyn, New York, United States Highland Park Community Development Corp Full time
Job Listing: House Manager/Intake Specialist

Company: Highland Park Community Development Corp

POSITION SUMMARY:

The House Manager/Intake Specialist is responsible for overseeing the direct support of residents, managing the intake procedures, and working closely with the security team to ensure the safety of clients within the facility.

ESSENTIAL JOB FUNCTIONS:

  1. Supervises personnel, including training and assessing performance.
  2. Engages in group training sessions focused on first aid and security protocols.
  3. Facilitates the intake process for new residents in accordance with DHS regulations.
  4. Keeps the house log, manages incident reports, and resolves client conflicts.
  5. Conducts regular inspections of units and buildings to ensure safety and compliance.
  6. Responds to emergencies and collaborates with public service organizations.
  7. Implements fire drills, educates staff on safety procedures, and communicates maintenance requirements.
  8. Coordinates with housekeeping to address resident needs and participates in meetings.
  9. Assists security personnel and leads house meetings.
  10. Performs additional tasks and special projects as assigned by management.

ADDITIONAL JOB FUNCTIONS:

  1. Complies with all policies outlined in the Highland Park Community Development Corp Employee Handbook.
  2. Maintains confidentiality regarding job-related information.

COMPETENCIES:

  1. Customer Service Orientation: Effectively manages interactions with stakeholders and responds promptly to customer needs with a positive demeanor.
  2. Problem Solving: Proficiently identifies and addresses issues.
  3. Systems Thinking: Understands organizational systems and their implications on specific challenges and strengths.
  4. Planning / Organization: Efficiently prioritizes tasks, plans effectively, and utilizes resources wisely.
  5. Service and Teamwork: Provides timely and accurate service to support organizational objectives.
  6. Oral Communication: Communicates clearly and listens attentively.
  7. Written Communication: Writes clearly, edits effectively, and presents information accurately.
  8. Ethics: Demonstrates respect, integrity, and upholds organizational values.
  9. Dependability: Follows instructions, takes responsibility, and honors commitments.
  10. Initiative: Proactively seeks development opportunities, takes calculated risks, and leverages opportunities.

QUALIFICATIONS:

  1. Minimum Required Education & Experience:
    • High School Diploma or GED
    • Two years of supervisory or management experience
    • Certification in First Aid, CPR, and Fire Safety Coordination


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