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Call Center Sales Manager with Travel Industry Expertise

2 months ago

Miami, Florida, United States International Voyager Inc Full time
About the Company:

International Voyager Inc is a leading provider of award-winning travel services, with over 15 years of experience and a strong presence in the global market. With a focus on responsive and hassle-free vacation planning, we have served over 33 million visitors and 500,000 clients worldwide.

We are committed to inspiring bucket lists, family reunions, honeymoons, and dream vacations for our guests. Our team is dedicated to providing exceptional service and building memories for a lifetime.

About the Role:

We are seeking a highly skilled Call Center Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth, expanding our customer base, and ensuring our strong presence in the market.

Key Responsibilities:

  • Lead a global sales team to achieve growth and hit sales targets by successfully selling cruises, insurance, excursions, pre/post packages, air, and ground transportation to new and existing customers.
  • Design and implement a strategic business plan to expand our customer base and ensure our strong presence in the market.
  • Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives.
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
  • Present sales, revenue, and expenses reports and realistic forecasts to the management team.
  • Identify emerging markets and market shifts while being fully aware of new products and competition status.
  • Identify and implement new CRM, communications, and reporting systems. Experience with CRM systems like HubSpot is preferred.
  • Direct team to provide unsurpassed service by understanding, anticipating, and exceeding customers' expectations.
Requirements:
  • BS/MS degree in business administration or a related field.
  • Successful previous experience as a sales manager, consistently meeting or exceeding targets.
  • Committed to continuous education through workshops, seminars, and conferences.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
  • Proven ability to drive the sales process from plan to close.
  • Strong business sense and industry expertise.
  • Excellent mentoring, coaching, and people management skills.
  • Certified Call Center Manager (eCCM) or equivalent qualification is a plus.
Rewards:
  • Competitive salary commensurate with experience.
  • Health and wellness benefits.
  • Retirement plans.
  • Casual environment.
  • Paid time off.
  • Free or discounted travel.