Banking Center Manager

4 weeks ago

Miami, Florida, United States Seacoast Bank Full time
Job Description

Key Responsibilities:

A Banking Center Manager at Seacoast Bank is responsible for developing and implementing strategies to drive branch profitability and performance. This includes leading and developing the branch team, maximizing branch performance, and consistently gaining the confidence and trust of others through honesty, integrity, and authenticity.

Leadership:

  • Assess and coach branch team members to increase overall effectiveness and ensure accountability.
  • Embrace new technology and remain up-to-date on industry changes to create an open environment that fosters idea generation and innovation.
  • Responsible for all aspects of branch team management, including employment, training, scheduling, performance appraisals, salary changes, promotions, transfers, corrective action, and termination.
  • Drive engagement by creating and fostering an ongoing career development plan with branch team members.
  • Perform as primary liaison for complex, escalated situations.
  • Fulfill talent management accountabilities, including succession planning, attracting and retaining top talent, and continuously developing strong bench strength.
  • Develop trusting and cooperative working relationships with customers and associates, maintaining a positive working environment by building team morale and providing ongoing recognition.
  • Create brand awareness at community, charitable, and civic events as a bank ambassador.
  • Proactively seek continuing education opportunities to enhance leadership skills.
  • Be highly proficient and lead customer-facing technology, with the ability to discuss and enroll customers in self-service products and processes.
  • Responsible for mentoring and training less experienced Branch Managers.
  • Potential for additional supervisory responsibilities over an additional team.
  • Potential for additional lending responsibilities regarding Small Business loans.

Performance Management:

  • Consistent execution of the Community Bank playbook to ensure overall success of the branch.
  • Foster and drive activities leading to opportunities for consumer loan growth, including customer educational seminars, client retention calls, new client prospecting, outbound telephone calling efforts, and networking events.
  • Work with staff to foster true needs-based customer conversations through Relationship Builder coaching and observations.
  • Develop and maintain a mature Center of Influence (COI) base of community and business leaders, leveraging them to gain additional business through referrals.
  • Develop and maintain partnerships with internal line of business leaders.
  • Compile data and prepare various branch reports and other management reports as assigned.
  • Able to balance business needs with customer requests while managing potential risk to the bank.

Operations:

  • Ensure all safety and security procedures are followed, serving as the primary branch security contact and business continuity leader.
  • Ensure branch adherence to AML/BSA requirements, operational procedures, policy exception guidelines, audit procedures, risk/control expectations, dual control, security, and all other regulated banking requirements; communicate any updates to associates.
  • Practices ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services.
  • Function in any capacity within the branch as needed, up to and including Teller, Client Advisor, and Teller Manager roles.
  • Manage the branch budget, including scorecards, branch profit, income, and expenses.
  • Implement strategies to improve revenue generation while managing costs.
  • Responsible for facility management and branch security, including ATM, Drive-Thru, Branch Building, and Aesthetics.
  • Responsible for the maintenance and testing of the Business Continuity Plans and Recovery Procedures for areas of responsibility.
  • Adheres to Seacoast Bank's Code of Conduct.

Business Development/Credit Acumen:

  • Ability to source Treasury Management solutions and services and small business lending needs.
  • Responsible for a comprehensive understanding of all consumer products and services, with a strong emphasis on consumer lending.
  • Demonstrate an extensive knowledge of small business deposit and lending products and services.
  • Ability to analyze and structure small business credit facilities to meet the needs of customers.
  • Lead and/or play an active role in joint sales calls with line of business partners.
  • Have a complete understanding of all consumer credit facilities, including structuring proper terms and products based on customer need, and a strong understanding of personal financial statements and tax returns to identify credit worthiness and risk potential.

Requirements:

  • High School Diploma or equivalent required.
  • College degree or 8+ years in retail sales and/or financial services experience preferred.
  • Proficient in all consumer lending products and maintain an active NMLS registration status.
  • Demonstrate excellent communication (written and verbal) and interpersonal skills.
  • PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
  • Able to proactively lead, manage, motivate, and coach associates to produce desired results.
  • 3+ years Consumer Lending experience required.
  • 3+ years Small Business Lending experience preferred.
  • 3+ years Business Development experience preferred.
  • Have advanced knowledge of external business development skills.
  • 5+ years of previous supervisory experience required.

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