Retail Systems Implementation Expert

2 weeks ago

Atlanta, Georgia, United States HOA Brands Full time

Position Overview:

The Retail Systems Implementation Expert will concentrate on Menu Management, which includes both the development and upkeep of Limited Time Offers (LTOs) and Menu Items, alongside managing and addressing Ticket Queues. This role will also involve direct support during the upcoming POS migration over the next 18 months. We seek an individual with a robust background in POS systems and exceptional customer service capabilities.

The Expert will execute restaurant system configurations, manage menu and inventory updates (Food & Beverages, Specials), and perform tasks that align with HOA Brands' operational requirements. Additionally, the Expert will provide assistance in the system setup and menu configuration for new restaurant locations. Other essential duties include conducting quality assurance testing as assigned, visiting stores as necessary to collaborate with store managers on system-related challenges and enhancements, and coordinating project activities as needed. A critical performance expectation is to deliver outstanding IT support to internal stakeholders, aiming to enhance customer service while executing tasks that boost productivity and efficiency across all operations.

Key Responsibilities:


• Ensure the accuracy of approved menu data across all current and future digital platforms for corporate and franchise locations.


• Maintain system configuration settings across all digital applications via enterprise dashboards.


• Support the management, troubleshooting, and prioritization of inventory and labor data.


• Engage in customer relationship management by addressing inquiries from restaurants and departments regarding system setups and menu data.


• Aid in the new store opening process by configuring user access, hierarchies, and menu data for the store.


• Assist with quality assurance testing as necessary.


• Provide timely and effective responses to data modification requests through a ticketing system.


• Execute and document quality assurance procedures.


• Participate in system rollout activities as required.


• Engage in training activities related to new system menu/data to support the introduction of new systems.


• Analyze and summarize trouble ticket statistics to identify process improvement opportunities, eliminate recurring issues, and educate internal stakeholders.


• Collaborate respectfully with all IT and business team members.


• Perform additional duties as required.

Interdependencies:


• Respond to inquiries and requests from store managers through Help Desk tickets or direct communication.


• Assist franchisees with questions regarding their online ordering configurations.


• Collaborate closely with the IT Development team on menu integration processes and store systems testing.


• Work in tandem with the IT Help Desk to resolve application data issues.

Competencies:


• Strong written and verbal communication skills.


• Excellent documentation abilities.


• Detail-oriented with proven analytical and problem-solving skills.


• Proactive in identifying opportunities and preventing potential issues.


• Experience in a collaborative, team-oriented environment.


• Familiarity with Service Desk ticketing systems.


• Ability to manage confidential and sensitive information.

Qualifications & Requirements:


• Proficient in Microsoft Office, particularly Microsoft Excel.


• Experience with IOS and Android hardware and applications.


• Strong understanding of HOA's technology landscape, including HOA POS, NCR, Brink POS, and Data Central.


• Comprehensive knowledge of HOA's online ordering platforms, including but not limited to OLO, Door Dash, Uber Eats, and Grub Hub.


• Solid understanding of POS hardware and software.


• Familiarity with desktop operating systems (Win7, Win 8, Win 10).


• Experience in supporting data management functions within a restaurant or retail setting.

Core Competencies:


• Team Player – Contributes to a collaborative, positive, respectful, productive, and professional work environment through positive interactions with others; treats all associates and vendors with respect and dignity.


• Customer Focus – Provides exceptional service that meets and exceeds all internal and external customer expectations, leveraging customer feedback to drive continuous improvement.


• Results Driven – Consistently achieves and surpasses goals, demonstrating professional courage and innovation to advance the business.

Working Conditions:

While performing the duties of this role, the employee is regularly required to communicate effectively. The employee frequently needs to stand and sit. To successfully fulfill the responsibilities of the Retail Systems Implementation Expert position, an individual must be capable of performing the essential job duties outlined in this description satisfactorily and in accordance with HOA Brands' policies and applicable laws. The requirements of this position represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Point of Sale Systems Expert

    2 weeks ago

    Atlanta, Georgia, United States OVME Full time

    Job OverviewCompany OverviewOVME is a pioneering brand in the cosmetic medicine industry, recognized for its innovative approach and rapid expansion across the United States. With a commitment to creating memorable experiences and fostering a culture of trust and generosity, OVME is dedicated to helping individuals embrace their best selves.Position...

  • Oracle Unifier Implementation Expert

    2 weeks ago

    Atlanta, Georgia, United States DHD Consulting Full time

    Job OverviewThe Oracle Unifier Implementation Expert will play a crucial role in configuring and managing Oracle Unifier to align with the strategic objectives of DHD Consulting.Key ResponsibilitiesConfiguration and Maintenance: Oversee the setup, upkeep, and support of Oracle Unifier.Business Process Configuration: Tailor business workflows and shell...

  • Systems Engineer

    2 days ago

    Atlanta, Georgia, United States Comtech LLC Full time

    Job SummaryComtech LLC is seeking a highly skilled Systems Engineer - Model-Based Systems Expert to join our team. As a key member of our systems engineering team, you will be responsible for developing and executing novel system model-based approaches to define, design, analyze, and document system development.Key ResponsibilitiesLead System Modeling...

  • Payment System Implementation Manager

    3 hours ago

    Atlanta, Georgia, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Payment System Implementation Manager to join our team at Insight Global. As a key member of our organization, you will be responsible for managing the entire implementation lifecycle of restaurant payment systems, ensuring alignment with business goals and timelines.Key ResponsibilitiesImplementation...

  • Informatica Power Center System Architect

    33 minutes ago

    Atlanta, Georgia, United States Sunrise Systems Full time

    Job SummarySunrise Systems is seeking an experienced Informatica PowerCenter System Administrator to join our team. As a key member of our Data Integration Services organization, you will be responsible for designing, building, and administering a large, dynamic enterprise PowerCenter environment.Key ResponsibilitiesArchitect and administer a multi-terabyte...

  • Implementation Coordinator

    2 weeks ago

    Atlanta, Georgia, United States Oldcastle Infrastructure Full time

    Job ID: 500067Position Type: ExemptCompany Overview:Oldcastle Infrastructure, a subsidiary of CRH, stands as the premier provider of utility infrastructure solutions across the water, energy, and communications sectors in North America. We pride ourselves not merely on manufacturing precast concrete, polymer concrete, or plastic products, but on being a...

  • SAP FSCM Implementation Expert

    6 days ago

    Atlanta, Georgia, United States Tata Consultancy Services Full time

    **Job Summary**We are seeking a highly experienced SAP FSCM Consultant to join our team at Tata Consultancy Services. As a key member of our team, you will be responsible for implementing and configuring SAP FSCM solutions for our clients in the construction industry.**Key Responsibilities**Implement and configure SAP FSCM solutions for construction industry...

  • Retail Merchandise Specialist

    2 weeks ago

    Atlanta, Georgia, United States Illuminarium Full time

    Retail Merchandise Specialist - Illuminarium AtlantaJob Category: Retail Requisition Number: MERCH005519OverviewLEGENDSFounded in 2008, Legends is a premier experiences organization with over 1,500 full-time and 30,000 seasonal team members worldwide. Legends operates through six divisions globally - Global Planning, Global Sales, Hospitality, Global...

  • Full Time Operations Manager

    3 days ago

    Atlanta, Georgia, United States Foot Locker Retail, Inc. Full time

    Job Summary:We are seeking a highly skilled Operations Manager to join our team at Foot Locker Retail, Inc. As a key member of our operations team, you will be responsible for overseeing the location and shipment of all requested merchandise to appropriate warehouses for RTV and store transfers in a timely fashion.Key Responsibilities:Retrieve merchandise...

  • Senior Manager, eTMF System Implementation and Maintenance

    2 days ago

    Atlanta, Georgia, United States Eisai Full time

    Job Summary:The Senior Manager, eTMF System Implementation and Maintenance, will lead collaboration efforts with R&D IT to implement and maintain Eisai's global (Veeva) eTMF system. This role will provide oversight and guidance to ensure the eTMF system aligns with Eisai's TMF vision and transformation initiative.Key Responsibilities:Collaborate with R&D IT...

  • Retail Merchandise Specialist

    1 week ago

    Atlanta, Georgia, United States Illuminarium Full time

    Retail Merchandise Specialist - Illuminarium AtlantaJob Category: Retail Requisition Number: MERCH005519OverviewLEGENDSFounded in 2008, Legends is a premier experiences organization with over 1,500 full-time and 30,000 seasonal team members globally. Legends operates across six divisions worldwide - Global Planning, Global Sales, Hospitality, Global...

  • Become a Retail Sales Expert

    3 days ago

    Atlanta, Georgia, United States Stellar Enterprises Full time

    Training as a Retail SalespersonOverviewAt Stellar Enterprises, we are committed to providing comprehensive training to our sales team. Our training program is designed to equip you with the skills and knowledge necessary to succeed in the retail sales industry.Key ResponsibilitiesGain a deep understanding of our products and servicesDevelop strong customer...

  • Become a Retail Sales Expert

    3 days ago

    Atlanta, Georgia, United States Apex Innovations Full time

    Apprenticeship as a Retail Sales Specialist at Apex InnovationsWe are seeking a motivated and enthusiastic individual to join our team as a Retail Sales Specialist. As an apprentice, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced retail environment.RequirementsGood secondary school leaving certificate or...

  • Informatica Power Center System Administrator

    6 days ago

    Atlanta, Georgia, United States Sunrise Systems Full time

    Job SummarySunrise Systems is seeking an experienced Informatica Power Center System Administrator to join our team. As a key member of our Data Integration Services organization, you will be responsible for designing, building, and administering large-scale enterprise PowerCenter environments.Key ResponsibilitiesArchitect and administer Informatica...

  • Expert Network Specialist

    4 days ago

    Atlanta, Georgia, United States Sunrise System Inc Full time

    Job Title: Expert Network SpecialistAt Sunrise System Inc, we are seeking an experienced Expert Network Specialist to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and managing Cisco Unified Communications systems across our organization.Key Responsibilities:Design and Implementation: Collaborate...

  • Point of Sale Systems Specialist

    2 weeks ago

    Atlanta, Georgia, United States HOA Brands Full time

    Position Overview:The Retail Systems Implementation Expert will concentrate on Menu Management, which includes both the creation and upkeep of Limited Time Offers (LTOs) and Menu Items, along with managing and addressing Ticket Queues. This role will also involve direct support during the transition to a new Point of Sale (POS) system over the forthcoming...

  • **Retail Store Manager

    6 days ago

    Atlanta, Georgia, United States Advance Auto Parts Full time

    Job Summary:We are seeking a highly skilled and experienced General Manager to lead our retail store in Atlanta, GA. As a General Manager, you will be responsible for inspiring our team, helping our customers succeed, and growing our business with integrity.Key Responsibilities:Achieve overall store sales goals and service objectivesManage and grow...

  • WMS Manhattan Active Functional Analyst

    2 days ago

    Atlanta, Georgia, United States Zensar Technologies Full time

    About the RoleZensar Technologies is seeking a highly skilled WMS Manhattan Active Functional Analyst to join our team. As a Senior Business Analyst, you will play a key role in the software development process, including requirements definition, solution design, functional specification, and implementation of WMS solution extensions and integrations.Key...

  • Zenoti Systems Administrator

    1 week ago

    Atlanta, Georgia, United States OVME Full time

    Job OverviewCompany OverviewOVME has established itself as a pioneer in the realm of cosmetic medicine since its inception, winning the admiration of clients through its innovative practices. With a growing presence across the United States, OVME is committed to delivering exceptional experiences that resonate with both men and women.Role SummaryThe POS...

  • Integration Solutions Engineer

    1 week ago

    Atlanta, Georgia, United States Expert Technical Solutions Full time

    Job OverviewPosition: Integration Solutions Engineer – Process ControlsLocation: Remote with occasional office presenceCompany: Expert Technical SolutionsExpert Technical Solutions is seeking a skilled Integration Solutions Engineer with a focus on harmonizing various industrial systems and communication protocols within a manufacturing setting. This is a...