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Payment System Implementation Manager

2 months ago

Atlanta, Georgia, United States Insight Global Full time
Job Summary

We are seeking a highly skilled Payment System Implementation Manager to join our team at Insight Global. As a key member of our organization, you will be responsible for managing the entire implementation lifecycle of restaurant payment systems, ensuring alignment with business goals and timelines.

Key Responsibilities
  • Implementation Management
    • Oversee the configuration and customization of the payment system to meet the unique needs of restaurant operations.
    • Ensure the payment system is compliant with industry regulations such as PCI-DSS and supports a range of payment options.
  • Strategic Product Vision
    • Develop a strategic product vision for the payment system that aligns with the restaurant's operational objectives and customer experience goals.
    • Create and maintain a product roadmap with clear milestones.
  • Collaboration and Communication
    • Collaborate with stakeholders to gather detailed business and operational requirements.
    • Develop detailed user stories with clear acceptance criteria to ensure the development team builds features that meet both technical and business needs.
    • Serve as the primary point of contact between the development team and stakeholders, ensuring clear communication of project status, feature updates, and changes.
  • Performance Optimization
    • Track performance metrics such as transaction speed, success rates, and downtime, and work to optimize the system's efficiency and user experience.
Requirements
  • Payment Processing Expertise
    • Strong knowledge of payment processing systems, including credit/debit card transactions, mobile payments, contactless payments, and digital wallets.
    • Familiarity with Oracle Simphony POS integration and restaurant-specific payment solutions.
  • Integration Experience
    • Experience integrating payment systems with Oracle ERP, Oracle Simphony POS, and other related systems (e.g., accounting, loyalty programs, supply chain management).
    • Experience integrating with Elavon and Fiserv.
  • Regulatory Compliance
    • In-depth understanding of PCI-DSS compliance, as well as data security and privacy regulations related to payment systems.
  • Communication and Leadership
    • Ability to communicate clearly and effectively with both technical and non-technical stakeholders, ensuring expectations are managed and updates are provided.
    • Experience in creating a clear product vision and aligning payment system development with overall business strategy and customer needs.