Operations Account Support Specialist

3 weeks ago


San Antonio, Texas, United States SWBC Full time
Job Title: Operations Account Support Specialist

SWBC is seeking a highly skilled and detail-oriented individual to provide exceptional support to our Account Management Team and Operation Account Management team. As an Operations Account Support Specialist, you will be responsible for delivering world-class service to clients and internal teams, ensuring timely follow-ups on client requests, and collaborating with various departments to resolve complex issues.

Key Responsibilities:
  • Deliver cost-efficient and high-quality service to clients and internal teams
  • Assist Account Managers and Operational Account Managers with new and existing product accounts, including product implementations, client satisfaction, and client retention
  • Provide subject matter expertise in the development of solutions for existing and new product implementations
  • Collaborate with internal teams to resolve past due invoices and client-related issues
  • Assist with client training and product-related contests
  • Monitor client utilization and satisfaction of all products and services
Requirements:
  • Bachelor's degree in Business, Marketing, or related field or equivalent work experience
  • At least two years of experience in client relationship management and project management
  • Excellent interpersonal and communication skills
  • Strong project oversight, organizational, and time management skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • Competitive compensation package
  • Work-life balance
  • Employee engagement activities and recognition awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program

SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note that SWBC does not hire tobacco users as allowed by law. To learn more about SWBC, visit our website at https://www.swbc.com.



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