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Cybersecurity Support Specialist
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Technical Support Specialist
3 weeks ago
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Operations Support Specialist
2 months ago
C12 is a leading network of Christian CEOs, business owners, and executives, with a presence in major metro areas across the United States. As an Operations Support Specialist, you will play a critical role in ensuring the success of our franchisees and members.
Job SummaryThe Operations Support Specialist will provide consultative tactical support to our franchisees, helping them to achieve their goals and objectives. This role will also be responsible for managing the inbound ticketing system, training new chairs and staff on technology stacks, and coordinating projects across the department.
Key Responsibilities- Partner with franchisees to ensure their success and provide a high-quality experience for their members.
- Support the mission of each franchise by offering consultative tactical support.
- Manage the inbound ticketing system and respond to inquiries in a timely and professional manner.
- Train new chairs and staff on technology stacks and provide best practices.
- Cross-train with each member of the Corporate Operations team to support their function in their absence.
- Coordinate projects across the department and ensure timely completion.
- Bachelor's degree required.
- 3+ years of experience in operations management or a similar role.
- Excellent written and verbal communication skills.
- Consultative and tactical support abilities.
- Training and development proficiency.
- Project management expertise.
- Adaptability to changing environments.
- Technical proficiency in relevant software.
- Cross-functional collaboration abilities.
- Problem-solving capabilities.
- Fast-paced but attentive to detail.
- A strong sense of passion for our mission and a real sense of this role and company being a great fit for the gifts, talents, passions, and experiences with which God has entrusted this person.
- A servant-leadership mindset, with a willingness to serve others and put the needs of the team first.
- A learning and adaptive mindset, with a willingness to learn and adapt to new systems, technology, and situations.
- Excellent customer service skills, with a focus on providing a high-quality experience for our franchisees and members.
- Grit, determination, and resourcefulness, with a willingness to roll up their sleeves and figure things out.
- Organizational skills, with a focus on seeing patterns, discerning better processes, and prioritizing and systemizing for improved outcomes.
- High character, with a focus on integrity, honesty, compassion, reconciliation, and diligence.
- Energy and enthusiasm, with a focus on spurring one another on in the work and being self-motivated to see the positive.
