Customer Success Advocate
1 month ago
PathSpot is a cutting-edge technology company dedicated to revolutionizing the food industry through innovative solutions. Our mission is to provide a safer, more efficient, and healthier kitchen experience for customers and employees alike.
Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team in Dallas, TX. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our products and services.
Key Responsibilities:- Develop and execute customized plans to drive customer growth and adoption of our SafetySuite products.
- Collaborate with cross-functional teams to identify and address customer pain points, providing solutions that meet their evolving needs.
- Conduct regular check-ins with customers to assess their satisfaction, gather feedback, and identify opportunities for improvement.
- Work closely with sales teams to ensure seamless handoffs and maximize customer value.
- Stay up-to-date on industry trends and competitor activity, applying this knowledge to inform strategic decisions and drive business growth.
- 2-5 years of experience in a customer-facing role, preferably in a startup or consulting environment.
- Proven track record of building and maintaining strong relationships with customers, driving growth, and delivering exceptional results.
- Excellent communication and interpersonal skills, with the ability to navigate complex stakeholder relationships.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work collaboratively in a fast-paced environment, prioritizing multiple tasks and deadlines.
- A competitive salary and bonus structure, with opportunities for growth and advancement.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous PTO and sick leave policy, allowing for work-life balance and relaxation.
- The chance to work with a high-potential company, driving innovation and making a meaningful impact in the food industry.
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