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Bilingual Customer Service Representative

2 months ago

Lake City, Florida, United States Florida One Insurance Full time
About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to join our dynamic team at Florida One Insurance. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:

  • Engage with clients through inbound and outbound calls, providing tailored insurance solutions and expert advice.
  • Process new applications, handle inquiries, and assist with changes or renewals.
  • Update client records, track sales metrics, and follow up on leads to maximize opportunities.
  • Participate in team meetings to stay informed about new products and market trends.

Requirements:

  • Strong communication and interpersonal skills, with the ability to connect with clients effectively.
  • Active listening skills to fully understand clients' needs and concerns.
  • Persuasive sales techniques to advocate for the best policies while maintaining genuine customer care.
  • Problem-solving skills to address inquiries and resolve issues efficiently.
  • An empathetic approach to build trust and rapport with clients.
  • A proactive attitude toward organization and time management.

About Us:

Florida One Insurance Agency is a leading insurance company committed to delivering exceptional products and services. We take pride in our diverse team, where every member plays a crucial role in ensuring customer satisfaction and success.

What We Offer:

  • A competitive salary ranging from $46,133 to $65,405 annually.
  • Great benefits, including Medical, Dental, Vision, Life Insurance, and Paid Time Off.
  • Opportunities to grow, learn, and make a real difference in the insurance industry.

Join Our Team:

If you are a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity.