Customer Service Representative

20 hours ago


Lake Worth, Florida, United States Arch Amenities Group Full time
Job Title: Call Center Representative

We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Eau Spa, a Forbes Five Star property.

The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional guest experiences.

Responsibilities:
  • Book appointments for spa, salon, and fitness services
  • Answer customer questions and resolve issues in a timely and professional manner
  • Make recommendations based on customer needs and preferences
  • Handle business transactions and maintain accurate records
  • Utilize operational systems to book services and manage customer accounts
  • Assist in training new employees and maintain a working knowledge of company products and services
Qualifications:
  • Previous call center experience preferred
  • Excellent customer service skills and ability to go above and beyond for guests
  • Ability to multitask in a fast-paced environment and maintain a high level of professionalism
  • Proficient in MS Office applications, including Excel, Word, and Outlook
  • Strong communication and problem-solving skills
Availability:

This role requires flexibility to work a variety of shifts, including nights, weekends, and holidays.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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