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Customer Service Representative

1 month ago

Lake Worth, Florida, United States Arch Amenities Group Full time
Job Title: Call Center Representative

Arch Amenities Group is seeking a highly skilled Call Center Representative to join our team at Eau Spa, a Forbes Five Star property.

The ideal candidate will possess excellent customer service skills, be able to multitask in a fast-paced environment, and have a strong sense of responsibility and accountability.

Responsibilities:
  • Book appointments for spa, salon, and fitness services
  • Answer customer questions and resolve issues in a courteous and professional manner
  • Make recommendations based on customer needs
  • Handle business transactions and maintain sales goals and objectives
  • Utilize operational systems to book services and maintain working knowledge of company products and promotions
Requirements:
  • Previous call center experience preferred
  • Previous customer service experience in a 5-star hotel property preferred
  • Outstanding customer service skills
  • Ability to creatively problem solve and multitask
  • Proficient in MS Office applications
Work Environment:

The Call Center Representative will work in a fast-paced environment, operating during the facility's hours of operation, including nights, weekends, and holidays.

The employee will be required to exert up to 10 pounds of force occasionally and may occasionally lift and/or move up to 25 pounds.

The position requires the ability to reach, stand, walk, push, and pull, as well as repetitive motions, seeing, hearing, and talking.

The employee will be required to operate a computer, calculator, fax machine, and copier.

Arch Amenities Group is an equal employment opportunity employer committed to having a diverse workforce.