Customer Service Representative

2 days ago


Lake Worth, Florida, United States Ritchie Bros. Full time
Job Description

At Ritchie Bros., we're committed to delivering exceptional customer experiences. As a Part-Time Customer Service Representative, you'll play a vital role in helping us achieve our vision of becoming the trusted global marketplace for insights, services, and transaction solutions for commercial assets.

Key Responsibilities:
  • Process bidder payments and communicate with buyers regarding purchases, payments, appointments, and equipment pickup post-sale.
  • Track interactions relating to customer requests and proactively report areas of customer concerns.
  • Ensure confidentiality while dealing with bidders and consignors.
  • Provide customers with information about upcoming auctions and auxiliary services.
  • Deliver superior customer service at all times to all customers.
  • Provide additional administrative support as needed.
Requirements:
  • Previous in-person customer service work experience.
  • Experience using computers and the ability to learn new technology/software.
  • Excellent keyboarding skills.
  • A commitment to providing fantastic customer service.
  • Able to work well with others and maintain a positive attitude in high-pressure situations.
  • A friendly, outgoing, patient personality.
About Us:

Ritchie Bros. is a diverse, global team that's focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity, and Vision.



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