Warehouse Customer Service Representative

13 hours ago


Lake Worth, Florida, United States Service Supply Full time
Job Summary

We are seeking a highly motivated and detail-oriented Warehouse Customer Service Representative to join our team at Service Supply. As a key member of our logistics team, you will be responsible for maintaining and strengthening customer relationships, ensuring customer satisfaction and company profitability.

Key Responsibilities
  • Stocking of customer bins for managed inventory program
  • Maintaining an organized and efficient workspace
  • Maintaining company equipment onsite
  • Communicating customer product usage and needs to purchasing department
  • Maintaining product lot information and rotating stock
  • Communicating changes in customer production or requirements to operations team
  • Reviewing and expediting open customer orders
  • Working with Quality Control department on approvals and rejected product
  • Coordinating the resolution of customer issues with sales and accounting departments
  • Assisting in the draft and presentation of the Continuous Improvement Review with customers
  • Maintain compliance with Wurth House of Threads Business Management System (ISO)
Requirements
  • High school diploma or equivalent required
  • Basic knowledge of fasteners, tools and MRO supplies
  • 3+ years experience in an industrial warehousing or customer service role
  • High attention to detail, e.g., in utilizing computer software, in self-monitoring the completion of daily tasks, and in customer follow-through
  • Professional demeanor and appearance
  • Excellent verbal and oral communication, e.g., in discussing part specifications with the customer
  • Accountability in problem solving; initiative in resolving customer issues
  • Proficiency in Microsoft Excel and Word; ability to become proficient in Company integrated database systems
  • Ability to lift 40 pounds on a regular basis
  • Availability to work overtime as needed
  • Valid driver's license
  • Ability to pass drug and background screening
About Us

Service Supply is a leading provider of industrial supplies and services. We are committed to delivering exceptional customer service and support to our customers. Our team is dedicated to providing a safe and healthy work environment, and we are proud to offer a range of benefits and perks to our employees.



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