Member Service Representative

3 weeks ago


Montpelier, Vermont, United States EastRise Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Member Service Associate to join our EastRise Federal Credit Union team. As a key member of our branch team, you will provide exceptional service to our members, helping them achieve their financial goals and needs.

Key Responsibilities
  • Provide personalized service to members, addressing their financial needs and goals through discovery conversations.
  • Assist members with various transactions, including account openings, debit card issuance, and wire transfers.
  • Act as a concierge for the branch, checking in members and providing navigational assistance for online banking and mobile app.
  • Process loan applications, including VISA, personal, auto, and home equity lending.
  • Work with members to uncover their financial needs and goals, providing solutions that best suit their needs.
  • Provide coverage for the teller area as needed.
Requirements
  • 1-3 years of similar or related experience, including time spent in preparatory positions.
  • Previous customer service experience required.
  • Previous cash handling experience.
  • Previous experience with Microsoft Office required.

We are an equal opportunity employer and welcome applications from diverse candidates.



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