Bilingual Customer Service Representative

4 weeks ago

Montpelier, Vermont, United States Sunrun Full time
About the Role

Sunrun is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience with our company.

Key Responsibilities
  • Provide professional and best-in-class service to existing and prospective customers through various communication channels, including phone, email, and live chat.
  • Analyze and resolve customer issues in a timely and accurate manner, ensuring customer satisfaction and loyalty.
  • Act as a single point of contact for complex issues, collaborating with internal and external parties to resolve customer concerns.
  • Negotiate and communicate effectively with customers, partners, and internal stakeholders to resolve issues and improve customer experience.
  • Prepare and analyze complex financial data, including rate modifications and savings analysis, to support customer needs.
  • Develop and maintain knowledge of Sunrun's products and services, as well as industry trends and best practices.
  • Collaborate with cross-functional teams to identify and implement process improvements, ensuring operational excellence and customer satisfaction.
  • Proactively report training needs and system errors to the QA/Training team, supporting their efforts to improve customer support processes.
  • Meet or exceed performance metrics, including customer satisfaction, first-call resolution, and average handle time.
Requirements
  • High school diploma or equivalent required; degree in a related field preferred.
  • Minimum 5 years of customer service experience, preferably in a technical support role.
  • Proven ability to work with MS Office Suite, especially MS Excel, and proficiency with Google Suite.
  • Touch typing at least 50 WPM.
  • Experience with ERP and CRM systems, preferably Oracle and Salesforce.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to establish rapport, build relationships, and loyalty with external and internal customers and coworkers.
  • Strong retention skills, with the ability to prioritize complex responsibilities and execute tasks with minimum supervision.
  • Ability to maintain a high level of confidentiality and handle sensitive customer information.
  • Embraces change and is flexible to the needs of the business and team.
What We Offer

Sunrun offers a competitive salary range of $20.36 to $27.15, as well as opportunities for annual bonuses, short and long-term incentives, and program-specific awards. We also provide a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).

Sunrun is an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We are committed to diversity, inclusion, and belonging, and we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.

  • Bilingual Customer Service Representative

    4 weeks ago

    Montpelier, Vermont, United States Sunrun Full time

    About the RoleSunrun is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our clients.Key ResponsibilitiesProvide...

  • Bilingual Customer Service Representative

    4 weeks ago

    Montpelier, Vermont, United States Sunrun Full time

    About the RoleSunrun is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience with our company.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Montpelier, Vermont, United States Lincoln Financial Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our Life and Annuity Operations team. As a key member of our team, you will be responsible for providing exceptional customer service to our life insurance and annuity customers, addressing their inquiries and concerns in a timely and professional...

  • Customer Service Representative

    6 days ago

    Montpelier, Vermont, United States National Life Group Full time

    Join Our Team as a Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely...

  • Customer Service Representative

    1 month ago

    Montpelier, Vermont, United States Cayuse Holdings Full time

    About the RoleCayuse Holdings is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide high-quality customer service to clients via phone, email, and...

  • Customer Service Representative

    4 weeks ago

    Montpelier, Vermont, United States National Life Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for our customers.Key ResponsibilitiesProvide timely...

  • RV Customer Service Representative

    3 weeks ago

    Montpelier, Vermont, United States Blue Compass RV East Montpelier Full time

    Customer Service Representative - RV SalesWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - RV Sales. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from initial contact to final...

  • RV Customer Service Representative

    4 weeks ago

    Montpelier, Vermont, United States Blue Compass RV East Montpelier Full time

    Customer Service Representative - RV SalesWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - RV Sales. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Provide...

  • Payment Center Customer Service Representative

    4 weeks ago

    Montpelier, Vermont, United States National Life Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Payment Center Customer Service Representative to join our team at National Life Group. As a Payment Center Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their payment-related needs are met in a timely and...

  • Payment Center Customer Service Representative

    2 weeks ago

    Montpelier, Vermont, United States National Life Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Payment Center Customer Service Representative to join our team. As a Payment Center Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving payment-related issues, and ensuring timely and accurate processing of payments.Key...

  • Payment Center Customer Service Representative

    37 minutes ago

    Montpelier, Vermont, United States National Life Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Payment Center Customer Service Representative to join our team at National Life Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...

  • Payment Center Customer Service Representative

    1 month ago

    Montpelier, Vermont, United States National Life Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Payment Center Customer Service Representative to join our team at National Life Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    East Montpelier, Vermont, United States Highmark Health Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Highmark Health. As a key member of our customer service team, you will be responsible for resolving customer inquiries, comments, and concerns in a seamless and positive manner. Your exceptional communication...

  • Liquor and Lottery Customer Service Representative

    3 weeks ago

    Montpelier, Vermont, United States State of Vermont Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at the Department of Liquor and Lottery. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing digital applications, and addressing their questions and concerns.Key...

  • Customer Service Representative

    4 weeks ago

    Montpelier, Vermont, United States Hunger Mountain Cooperative, Inc. Full time

    Job SummaryWe are seeking a part-time Cashier to join our team at Hunger Mountain Cooperative, Inc. As a Cashier, you will be responsible for providing excellent customer service to our shoppers, ensuring accurate and efficient transactions, and maintaining a safe and secure work environment.Key ResponsibilitiesProvide exceptional customer service, treating...

  • Customer Service Representative

    4 weeks ago

    Montpelier, Vermont, United States Highmark Health Full time

    Job SummaryThis role is responsible for handling customer inquiries and resolving issues in a timely and accurate manner. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles.Key Responsibilities• Respond to customer inquiries via phone,...

  • Customer Service Representative

    2 weeks ago

    Montpelier, Vermont, United States EastRise Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Associate to join our Contact Center team at EastRise Credit Union. As a key member of our team, you will provide exceptional service to our members through phone, chat, and email interactions, ensuring accurate and efficient transactions and member servicing.Key...

  • Customer Service Representative

    2 weeks ago

    Montpelier, Vermont, United States EastRise Credit Union Full time

    Member Service AssociateWe are seeking a highly skilled and customer-focused Member Service Associate to join our Contact Center team at EastRise Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members through various communication channels, including phone, chat, and email.Key...

  • Customer Service Representative

    16 hours ago

    Montpelier, Vermont, United States EastRise Credit Union Full time

    Member Service AssociateNew England Federal Credit Union is seeking a skilled Member Service Associate to join our Contact Center team in South Burlington or Montpelier. As a key member of our team, you will provide exceptional service to our members through efficient, accurate, and polite interactions over the phone, chat, and email.Key...

  • Customer Service Representative

    3 weeks ago

    Montpelier, Vermont, United States EastRise Credit Union Full time

    Member Service AssociateWe are seeking a highly skilled and customer-focused Member Service Associate to join our Contact Center team at EastRise Credit Union. As a key member of our team, you will provide exceptional service to our members through phone, chat, and email interactions, ensuring a positive and personalized experience.Key...