Liquor and Lottery Customer Service Representative

3 weeks ago

Montpelier, Vermont, United States State of Vermont Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at the Department of Liquor and Lottery. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing digital applications, and addressing their questions and concerns.

Key Responsibilities
  • Provide top-notch customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process digital applications and winning claims, ensuring accuracy and attention to detail.
  • Liaise with licensees and winners to address their questions and concerns, providing clear and concise information.
  • Work collaboratively with the team to meet customer needs and achieve departmental goals.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • At least two years of experience in customer service, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • A keen attention to detail and ability to work accurately in a quick-paced environment.
What We Offer

As a State employee, you will enjoy a comprehensive benefits package, including:

  • 80% State paid medical premium and a dental plan at no cost for employees and their families.
  • 11 paid holidays each year and a generous leave plan.
  • State Paid Family and Medical Leave Insurance (FMLI).
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan.
  • Tuition Reimbursement.
  • Flexible spending healthcare and childcare reimbursement accounts.
  • Low cost group life insurance.
  • Incentive-based Wellness Program.
  • Qualified Employer for Public Service Student Loan Forgiveness Program.
About Us

The State of Vermont is an equal opportunity employer, committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. We do not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.

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