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Patient Access Representative
2 months ago
The Patient Access Representative is responsible for facilitating patient access into the Saint Luke's Hospital of Duluth system by performing pre-registration, registration, and insurance verification functions. This role requires excellent communication skills to provide positive patient relations and protect the fiscal interest of the organization.
Key Responsibilities- Perform pre-registration, registration, and insurance verification functions to ensure accurate and timely patient access.
- Communicate effectively with patients, families, and healthcare providers to resolve issues and provide excellent customer service.
- Verify patient demographics and insurance information to ensure accurate billing and reimbursement.
- Process and manage patient registration paperwork and documentation.
- Collaborate with healthcare teams to ensure seamless patient access and care.
- High School Graduate or equivalent.
- Medical or health insurance office experience preferred.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic computer skills and knowledge of Microsoft Office applications.
This role requires working in a typical office environment with frequent visits to patients at bedside. The typical noise level is moderate, with occasional loud noises from business operations.
