Patient Access Coordinator

4 weeks ago


Duluth, Minnesota, United States Essentia Health Full time

Job Title: Patient Access Representative

Job Summary:

This role is responsible for providing exceptional patient experience by facilitating the registration process in a timely, professional, and courteous manner. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Interview patients to obtain demographic and financial information
  • Obtain copies of insurance cards and update patient information in the medical record
  • Perform point of service data collection, including identifying and collecting patient co-payments
  • Maintain all assigned work queues according to supervisor's instructions
  • Interact positively and in a caring manner with patients, co-workers, and others
  • Answer incoming phone calls, schedule appointments, and refer to clinical team as needed
  • Sanitize registration equipment between each use and restock basic supplies

Preferred Qualifications:

  • Previous Patient Access Representative or Patient Scheduler experience
  • Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date

Essential Qualifications:

  • High school diploma or equivalent required
  • Ability to work in a team environment
  • Excellent communication and interpersonal skills

Work Environment:

This role is based in a healthcare setting and requires the ability to work in a fast-paced environment with frequent interruptions.

Compensation and Benefits:

Competitive hourly rate and comprehensive benefits package available.



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