Patient Access Representative
3 days ago
Are you passionate about delivering exceptional service in a healthcare setting? We are seeking a Patient Access Representative to join our team at the Center for Alcohol & Drug Treatment.
Job Summary:The Patient Access Representative is the first point of contact for patients in our Detox and Withdrawal Management program. This role plays a vital part in patient experience and admission. If you are committed to making a positive impact in the community, we encourage you to apply.
Key Responsibilities:- Manage the front desk of a high-paced chemical dependency treatment center, ensuring patients receive exceptional customer care.
- Interact positively and in a caring manner with patients, co-workers, and visitors.
- Answer incoming phone calls and refer to the clinical team or other areas of the Center.
- Manage large volumes of work, handle deadlines, and maintain a high level of productivity.
- Verify patients' insurance coverage and eligibility for services.
- Assist patients in completing MNSure applications and other funding-related paperwork.
- Act as a liaison between patients and external agencies, advocating for patients' needs throughout intake and funding processes.
- Maintain accurate and up-to-date records of patient intake information, insurance, and funding assistance efforts.
- Work with patient files and maintain confidentiality in accordance with 42 CFR and HIPAA.
- Maintain professional verbal and written communication with providers within Detox/WDM and interdepartmentally.
- Communicate with patients and their families in a compassionate and sensitive manner.
- Must have 2 years of experience in an office setting.
- Preferred experience working with Medical Insurance/Benefits/MNSURE.
- Must have strong attention to detail and problem-solving skills.
- Must be able to work weekends and holidays.
- Must be able to complete tasks with 100% accuracy.
- Must have or obtain CPR & First Aid certification before direct patient contact.
- Must have a high school diploma or equivalent.
- Must pass background studies issued by the Minnesota Department of Human Services.
- Health Insurance (80% coverage on lowest cost Gold Plans)
- Dental & Vision Insurance
- Paid Time Off
- 10 Paid Holidays
- Development Time
- 401K & Roth IRA (4% Employer Base Contribution & 4% Employer Match)
- Life Insurance
- Short- and Long-Term Disability (100% Employer Covered)
- Accidental & Critical Illness Insurance
- HSA Accounts for Eligible Plans
- On-the-Job Training
- Paid CEU Training
- Tuition Assistance Programs
- Tuition Forgiveness through PSLF and State of Minnesota Programs
- Employee Assistance Program (EAP)
- Family and Medical Leave
- Bereavement, Jury Duty, and Military Leave
The Center for Alcohol & Drug Treatment is an equal opportunity employer and welcomes applications from diverse candidates.
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