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Executive Director of Operations

2 months ago

Charlotte, North Carolina, United States Deca Dental Group Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Deca Dental Group. As a key member of our senior management team, you will play a critical role in driving growth and organizing our operations.

Key Responsibilities
  • Lead process improvement efforts across Deca | Ideal Dental to achieve significant impact on financial, operational, customer, and employee satisfaction metrics.
  • Attract, retain, and lead a high-performing operating team, driving operational improvement initiatives, monitoring performance, and holding the team accountable.
  • Gather and analyze data to prioritize process improvements, develop business cases for improvement projects, and refine and standardize operating practices.
  • Support marketing and promotional programs to increase patient growth and retention, and build office morale by promoting a supportive team environment.
  • Ensure successful execution of operational standards, including compliance with established company policies and procedures, and communicate regularly with team members and support teams.
  • Build effective relationships with doctors, staff, and upper management, and serve as a critical leader in the organization.
Requirements
  • BS in Business Management or related experience required, MBA preferable.
  • Knowledge of dental terminology and dental practice management required.
  • 5+ years of managerial experience managing 15+ staff members, with multi-site experience.
  • Fast learner, analytical/data-driven thinker, with advanced MS Excel skills.
  • Strong problem-solving skills, ability to motivate, influence, and coach teams to success, and collaborative and service-minded.
  • Maintain confidentiality and demonstrate a high degree of integrity, with strong written and oral communication and interpersonal skills.