Support Specialist
6 days ago
Job Description:
We are looking for a skilled Support Specialist to join our team at Lorven Technologies. The ideal candidate will have at least two years of experience in a helpdesk environment, using technical skills to resolve end-user issues on a first-call resolution basis.
Key Responsibilities:
- Resolving technical issues using knowledge bases and troubleshooting applications like Microsoft Office, Outlook, and Active Directory.
- Utilizing a ticketing system to create, document, track, and route tickets while adhering to service level agreements.
- Providing excellent customer service and ensuring timely resolution of technical issues.
Requirements:
- At least two years of experience in a helpdesk environment.
- Excellent technical skills, including knowledge of Microsoft Office and Outlook.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Why Choose Lorven Technologies?
We offer a dynamic and supportive work environment, with opportunities for growth and professional development. If you are a motivated and detail-oriented individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.
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