Front Desk Representative

1 month ago


Houston, Texas, United States Hilton Garden Inn Houston Galleria Full time

Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests at Hilton Garden Inn Houston Galleria.

Key Responsibilities:

  • Resolve guest complaints and concerns in a professional and courteous manner.
  • Anticipate and respond to guest needs, ensuring their stay is comfortable and enjoyable.
  • Maintain accurate records of guest interactions and transactions.
  • Process guest check-ins and check-outs, verifying registration information and handling any discrepancies.
  • Handle guest requests and special occasions, such as room upgrades and amenity deliveries.
  • Collaborate with other hotel departments to ensure seamless guest service.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Basic computer skills and knowledge of hotel software systems.

What We Offer:

Hilton Garden Inn Houston Galleria is an equal opportunity employer and offers a competitive salary and benefits package to our team members.



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