Front Desk Representative
1 month ago
Job Summary:
The Front Desk Agent is responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests at Hilton Garden Inn Houston Galleria.
Key Responsibilities:
- Resolve guest complaints and concerns in a professional and courteous manner.
- Anticipate and respond to guest needs, ensuring their stay is comfortable and enjoyable.
- Maintain accurate records of guest interactions and transactions.
- Process guest check-ins and check-outs, verifying registration information and handling any discrepancies.
- Handle guest requests and special occasions, such as room upgrades and amenity deliveries.
- Collaborate with other hotel departments to ensure seamless guest service.
- Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Basic computer skills and knowledge of hotel software systems.
What We Offer:
Hilton Garden Inn Houston Galleria is an equal opportunity employer and offers a competitive salary and benefits package to our team members.
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