Guest Experience Coordinator
2 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Supreme Fitness Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, addressing their inquiries and concerns, and ensuring a positive and welcoming environment for all.
Key Responsibilities:
- Member Support: Assist members with their inquiries and concerns in a timely and professional manner.
- Customer Service: Provide exceptional customer service by addressing and resolving issues promptly and efficiently.
- Record Keeping: Maintain accurate records of member interactions and transactions.
- Membership Processing: Process membership applications and payments in a secure and timely manner.
- Facility Tours: Conduct facility tours and promote membership benefits to prospective members.
- Team Collaboration: Collaborate with team members to ensure a positive and welcoming environment for all members.
Requirements:
- Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with members and team members.
- Customer Service Focus: A customer-focused mindset with a passion for delivering exceptional service.
- Organizational Skills: Ability to maintain accurate records and prioritize tasks in a fast-paced environment.
- Teamwork: Strong teamwork and collaboration skills to work effectively with team members.
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