Guest Experience Coordinator

2 weeks ago


Howard Beach, New York, United States Supreme Fitness Group Full time

Job Summary:

We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Supreme Fitness Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, addressing their inquiries and concerns, and ensuring a positive and welcoming environment for all.

Key Responsibilities:

  • Member Support: Assist members with their inquiries and concerns in a timely and professional manner.
  • Customer Service: Provide exceptional customer service by addressing and resolving issues promptly and efficiently.
  • Record Keeping: Maintain accurate records of member interactions and transactions.
  • Membership Processing: Process membership applications and payments in a secure and timely manner.
  • Facility Tours: Conduct facility tours and promote membership benefits to prospective members.
  • Team Collaboration: Collaborate with team members to ensure a positive and welcoming environment for all members.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with members and team members.
  • Customer Service Focus: A customer-focused mindset with a passion for delivering exceptional service.
  • Organizational Skills: Ability to maintain accurate records and prioritize tasks in a fast-paced environment.
  • Teamwork: Strong teamwork and collaboration skills to work effectively with team members.


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