Patient Care Coordinator

7 days ago

Howard Beach, New York, United States UnitedHealth Group Full time
Job Title: Associate Patient Care Coordinator

Optum, a global organization, delivers care and technology to help millions of people live healthier lives. Our team works together to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

About the Role

We are seeking a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator to join our team at Optum Radiology Howard Beach. As a key member of our care team, you will work cooperatively with all members to support our vision and mission, deliver excellent customer service, and adhere to Lean processes.

Responsibilities
  • Obtain accurate and updated patient information, including name, address, and insurance details.
  • Perform insurance verification on the date of service.
  • Knowledge of medical terminology is essential.
  • Obtain patient signatures for required documents.
  • File and maintain medical records.
  • Confirm and schedule appointments.
  • Answer incoming and outgoing telephone calls promptly and courteously.
  • Perform referral documentation promptly.
  • Follow up with patients in a prompt and courteous manner, including scheduling specialist appointments and obtaining copies of lab results or specialist reports.
  • Adhere to the standards identified via Sparq regarding Optum Employee Policies.
  • Work cohesively with fellow employees to achieve specific team goals.
  • Stay up-to-date on current medical requirements relevant to your position, including maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements.
  • Comfortable working in a high-paced environment.
  • Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care.
  • Assure the continuity of care through scheduling and tracking systems.
  • Provide effective communication to patient/family team members and other healthcare professionals.
  • Comply with administrative policies to ensure quality of care.
  • Demonstrate precision and efficiency in scanning documents and monitoring the fax server.
What We Offer

At UnitedHealth Group, we believe everyone deserves the opportunity to live their healthiest life. We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. Our mission is to help people live healthier lives and make the health system work better for everyone.

Requirements
  • High School Diploma/GED (or higher).
  • 1+ years of customer service or healthcare-related experience.
  • Intermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word).
  • Ability to travel to other practices if needed for coverage.
Preferred Qualifications
  • Experience working with an electronic health record.
  • Knowledge of Radiology terms.
  • Knowledge of Medical terms.
  • 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records.
Soft Skills
  • Ability to work independently and maintain good judgment and accountability.
  • Demonstrated ability to work well with healthcare providers.
  • Strong organizational and time management skills.
  • Ability to multi-task and prioritize tasks to meet all deadlines.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent verbal and written communication skills.

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