Guest Experience Coordinator

3 weeks ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our team, you will be responsible for providing exceptional customer service support to our guests, residents, and visitors.

Key Responsibilities

  • Provide warm and professional greetings to all individuals entering the property, demonstrating a positive and friendly disposition.
  • Answer telephone calls in a professional manner, utilizing good phone etiquette and providing accurate and comprehensive information to callers.
  • Maintain accurate records of service requests, logs of service requests, and track the status of requests in a timely and efficient manner.
  • Respond promptly to service requests, providing accurate and comprehensive information to guests and residents.
  • Provide administrative assistance to the Property Manager and members of the property management team, including completing records, reports, and other administrative duties as required.
  • Summon appropriate assistance and make notifications in accordance with operating procedures, ensuring the safety and security of guests and residents.
  • Follow security and emergency procedures as defined for the property, responding to emergency situations calmly and efficiently.

Requirements

  • Minimum O levels or other relevant professional certification.
  • Experience in customer service or frontline work is a strong advantage.
  • Good interpersonal and communication skills, with the ability to effectively interact with guests, residents, and colleagues.
  • Positive, friendly disposition and customer service orientation, with a focus on providing exceptional service to all individuals.
  • Attentive to details, well-organized, and a team player, with the ability to work collaboratively with others to achieve common goals.
  • Open to working rotating shifts, including evenings, weekends, and holidays.


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