IT Customer Experience Specialist

3 weeks ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary:

As a Customer Service Executive at MyCareersFuture, you will play a crucial role in ensuring top-notch customer satisfaction through efficient sales administration and coordination.

Key Responsibilities:

  • Collaborate with Account Managers to achieve sales goals and provide exceptional customer service.
  • Respond to customer inquiries about quotes, product information, and sales orders.
  • Verify prices and process confirmed sales orders.
  • Address delivery requests and coordinate with Operations to ensure seamless customer experience.
  • Escalate customer-reported maintenance or support issues to Operations.
  • Document relevant data systematically and gather information to support Account Managers with tender requirements.
  • Build strong customer relationships to identify new opportunities and increase sales revenue.

Requirements:

  • 1-2 years of experience in customer service, preferably in IT.
  • Min O Level


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