Restoration Operations Manager

2 weeks ago


Myrtle Beach, South Carolina, United States Servpro Industries Inc Full time
Benefits:
401(k) matching

Dental insurance
Health insurance
Paid time off
Vision insurance

Job Overview
Servpro Industries Inc is seeking a Restoration Operations Manager.

As a key representative of the Servpro brand, the Restoration Operations Manager embodies the company's commitment to being "Here to Help" for our clients and customers.

This role involves overseeing, coordinating, and executing work activities on various projects to effectively meet service requirements and ensure a positive experience for our customers.

Key Responsibilities
  • Coordinate and execute production processes as planned while ensuring quality assurance.
  • Manage customer and client interactions, focusing on overall satisfaction, which is monitored through online feedback.
  • Clearly communicate expectations to restoration technicians and supervise their work.
  • Maintain a comprehensive and accurate job file to document the services rendered.
  • Oversee labor and material usage on assigned projects.
  • Regularly communicate with the restoration project manager and office personnel regarding project status and any arising issues.
Additional Responsibilities
  • Adhere to and communicate all OSHA safety regulations.
  • Safeguard company assets by ensuring proper use of equipment and materials.
  • Provide coaching and training to restoration technicians.
Position Requirements
  • Valid driver's license.
  • High school diploma or GED (preferred).
  • A minimum of 1 year of experience in cleaning, restoration, or construction.
  • IICRC certification is advantageous but not mandatory.
  • Willingness to travel out-of-state on short notice.
Skills/Physical Demands/Competencies
  • Ability to regularly lift a minimum of 50 pounds, occasionally up to 100 pounds with assistance.
  • Capability to climb ladders, work at elevated heights, and navigate tight spaces (e.g., crawl spaces, attics).
  • Ability to repetitively push, pull, lift, and carry objects.
  • Comfortable working with cleaning agents.


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