Community Operations Manager

2 weeks ago


Myrtle Beach, South Carolina, United States Fortis Property Management Full time
Job Overview

Position Summary:

As a Community Operations Manager at Fortis Property Management, your primary responsibility will be to enhance the living experience for residents while ensuring operational efficiency and profitability. You will work closely with the ownership and investment teams to meet their objectives while prioritizing resident satisfaction and community well-being.

Why Choose Fortis?

At Fortis, we believe in collaboration and mutual success. From day one, you become an integral part of our team. We value innovative and enthusiastic individuals who contribute to our collective achievements. Our commitment to our employees is reflected in our competitive compensation structure, guaranteed paid time off, and rental discounts on our properties, emphasizing the importance of work-life balance.

Key Responsibilities:

Financial Management:

  • Assist in preparing the annual operating budget alongside the Regional Property Manager.
  • Ensure the property operates within the established budget, collecting rents and managing expenses effectively.
  • Complete all financial reporting accurately and on time.
  • Analyze monthly financial statements and report findings to senior management.

Marketing Strategies:

  • Implement advertising and promotional activities to attract qualified residents.
  • Conduct market surveys to stay informed about local trends.
  • Work to increase rental rates in alignment with market conditions.

Resident Engagement:

  • Develop and execute a resident retention program to enhance satisfaction.
  • Provide exceptional customer service and address resident concerns promptly.
  • Manage lease agreements and renewals, aiming for optimal rental rates.
  • Oversee eviction processes when necessary.

Facility Oversight:

  • Maintain the physical condition of the community through regular inspections.
  • Implement ongoing maintenance and improvement plans.
  • Address emergency maintenance issues swiftly.

Team Leadership:

  • Recruit, train, and supervise on-site staff.
  • Develop training programs to enhance team performance.
  • Ensure compliance with all company policies and procedures.

Qualifications:

Education:

  • Preferred two or four-year college degree.
  • Relevant industry certifications are a plus.
  • High school diploma or equivalent required.

Experience:

  • 3-5 years of experience in multi-family property management.
  • Strong background in marketing and sales.

Skills:

  • Proven leadership and management abilities.
  • Excellent organizational and delegation skills.
  • Proficient in property management software and Microsoft Office.
  • Strong communication and mathematical skills.

Join us in creating a thriving community where residents feel at home and valued.



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