Senior Patient Services Coordinator

2 weeks ago

Tulsa, Oklahoma, United States University of Oklahoma Full time
Position Overview:
As a Senior Patient Services Coordinator at the University of Oklahoma, you will play a vital role in enhancing the patient experience within our outpatient clinic. Your responsibilities will encompass a variety of administrative and customer service tasks aimed at ensuring seamless operations and exceptional service delivery.

Key Responsibilities:
1. **Patient Coordination:**
- Manage patient scheduling for appointments, both via phone and in-person.
- Collect and update patient demographic information for new and existing patients.

2. **Communication Management:**
- Handle incoming calls and direct them to the appropriate staff members.
- Greet patients upon arrival and assist them with check-in procedures.

3. **Administrative Support:**
- Prepare and maintain healthcare providers' schedules in the system.
- Process payments and issue receipts to patients.
- Ensure accuracy and completeness of encounter forms and billing packets.

4. **Record Management:**
- Manage patient charts and ensure all necessary documentation is filed appropriately.
- Request and copy medical records as needed for patient care.

5. **Insurance and Referrals:**
- Verify insurance eligibility and assist patients with referral processes.
- Collect necessary documentation for sliding scale discounts and financial discussions.

Qualifications:
- High School Diploma or GED required.
- Minimum of 18 months of experience, including at least 6 months in a clinical setting and 12 months in a customer service role.
- Preferred experience of 36 months in a clinical environment.

Skills and Abilities:
- Strong customer service orientation and effective communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask, meet deadlines, and maintain patient confidentiality.

Work Environment:
- Standard office environment with prolonged periods of sitting and computer use.

Equal Opportunity Statement:
The University of Oklahoma is committed to creating a diverse and inclusive environment. We do not discriminate based on race, color, national origin, sex, sexual orientation, gender identity, age, religion, disability, or veteran status in any of our policies or practices. We value the unique talents and perspectives of our community members, which enrich our work and learning environment.

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