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Account Growth Coordinator

2 months ago

Columbus, Ohio, United States Gifthealth Full time
Job Description

About Gifthealth

Gifthealth is a pioneering healthcare company that is revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We are a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Overview

The Associate Account Manager plays a crucial role in assisting the Account Managers in day-to-day operations, ensuring client satisfaction, and supporting the growth of client accounts. This role requires strong communication, organizational skills, and a customer-centric approach. At Gifthealth, the account management team works closely with our outside sales team and external partners to improve reporting and increase efficiency for our partners.

Key Responsibilities

  • Act as the primary communication hub between existing provider groups and Gifthealth, ensuring clear and effective communication.
  • Maintain positive and proactive relationships with existing clients, ensuring their needs and expectations are met.
  • Identify and offer relevant new services or products to existing clients to enhance their experience and satisfaction.
  • Manage and resolve customer complaints or issues promptly and efficiently, maintaining high levels of customer satisfaction.
  • Handle day-to-day issues related to specialty prescriptions, including following up with manufacturer's field representatives and internal teams for status updates.
  • Reach out to healthcare offices to ensure they fully understand our offerings, including explaining our prior authorization process.
  • Ensure timely and accurate script fulfillment, coordinating with relevant teams as necessary.

Requirements

  • Proven experience in account management, sales, or customer service roles.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Problem-solving skills and the ability to think critically and creatively.
  • Familiarity with specialty prescriptions and prior authorization processes is a plus.

What We Offer

  • Competitive Salary: $27.50 per hour
  • Benefits Package: Comprehensive healthcare benefits offered by Gifthealth.
  • Work-Life Balance: Generous time off package with opportunities to work from home and flexible scheduling.
  • Professional Development: On the job training and development, opportunities for web-based learning and support with certificate programs.
  • Inclusive Culture: Gifthealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.