Healthcare Account Coordinator

1 week ago

Columbus, Ohio, United States Gift Health Full time
About Gift Health

We're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers.

Position Overview

The Associate Account Manager plays a crucial role in assisting the Account Managers in day-to-day operations, ensuring client satisfaction, and supporting the growth of client accounts. This role requires strong communication, organizational skills, and a customer-centric approach.

Key Responsibilities
  • Act as the primary communication hub between existing provider groups and Gift Health, ensuring clear and effective communication.
  • Maintain positive and proactive relationships with existing clients, ensuring their needs and expectations are met.
  • Identify and offer relevant new services or products to existing clients to enhance their experience and satisfaction.
  • Manage and resolve customer complaints or issues promptly and efficiently, maintaining high levels of customer satisfaction.
  • Handle day-to-day issues related to specialty prescriptions, including following up with manufacturer's field representatives and internal teams for status updates.
  • Reach out to healthcare offices to ensure they fully understand our offerings, including explaining our prior authorization process.
  • Ensure timely and accurate script fulfillment, coordinating with relevant teams as necessary.
Requirements
  • Proven experience in account management, sales, or customer service roles.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Problem-solving skills and the ability to think critically and creatively.
  • Familiarity with specialty prescriptions and prior authorization processes is a plus.
What We Offer
  • Competitive salary: $ per hour.
  • Comprehensive healthcare benefits offered by Gift Health.
  • Generous time off package with opportunities to work from home and flexible scheduling.
  • On the job training and development, opportunities for web-based learning and support with certificate programs.
  • Inclusive culture: Gift Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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