Patient Health Advocate

4 days ago

Toledo, Ohio, United States Zepf Full time

Zepf Center, a leading provider of behavioral health and substance use disorder services in Northwest Ohio, is seeking a Full-Time Case Manager (Health Navigator) for its Grant Team. The Case Manager (Health Navigator) provides direct services to help achieve better health and wellness, advocating for consumers to obtain healthcare and other treatment services.

The purpose of this position is to provide a wide range of community support and coordination of services to people experiencing serious mental illness, ensuring their needs are addressed. The Case Manager (Health Navigator) assists clients with the development of short and long-term goals and the acquisition of community resources, providing services with respect and in accordance with the client's rights.

Key Responsibilities:

  • Provide direct services for consumers to help them achieve healthcare goals and improve health and wellness.
  • Maintain clinical responsibility for those assigned clients who have either mental health diagnoses or co-occurring mental health and substance use disorders.
  • Develop and update a strength-based Individualized Action Plan (IAP) for each client based on the completion of a case management assessment/IAP review as needed.
  • Provide strength-based assessment of patients for care coordination needs, abilities, preferences, and goals, identifying objectives and interventions, and facilitating IAP updates, referrals, and linkage to appropriate internal and external resources.
  • Provide therapeutic client-centered evidence-based interventions, including treatment planning, discharge planning, service coordination, individual/group/family counseling, transition planning, wellness programming, resource access, advocacy, recovery planning, healthcare management, and participation in/facilitation of care coordination/team meetings/training.
  • Monitor clients to identify potential relapse, changes in treatment needs/goals, change in the level of care, barriers to achieving goals, increase or decrease of progress, and effectiveness of the IAP.
  • Complete required paperwork in accordance with timelines and standards required by the agency, regulatory bodies, and payors.
  • Provide assistance to patients in gaining access to essential community resources via transportation using Zepf fleet vehicles and documenting accordingly per policies and protocols.
  • Advocate on behalf of patients to obtain appropriate treatment and services.
  • Work with healthcare, wellness, and mental health professional staff on-site and in the community to achieve treatment goals.
  • Keep records on care management and collect data to maintain outcome measures.
  • Attend all required training to ensure individual and professional growth.
  • Commitment to health equity and National Culturally and Linguistically Appropriate Services (CLAS) standards and evaluation of program cultural competency performance.

Requirements:

  • Bachelor's degree in social work, counseling, public administration, nursing, or related field, LPN or LSW preferred.
  • High School Diploma, GED, or Associate's degree plus at least three years of experience with care coordination will also be considered.

Zepf Center offers a comprehensive benefits package, including a high deductible health plan with no premium cost per pay, a Health Savings Account featuring a generous $1,000 seed money ($2,000 for family coverage), dental and vision coverage, a 403b retirement plan with a company match of up to 3%, and a company contribution of 2% after one year of employment. Additionally, employees can take advantage of tuition reimbursement and license reimbursement programs, and enjoy comprehensive time off benefits, including sick leave, vacation, personal time, and holiday pay for 9 recognized holidays.

Zepf Center is an Equal Opportunity Employer and welcomes applications from diverse candidates. May be eligible for a bonus if certain conditions apply, including not having worked in Community behavioral health in the last 30 days.

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