Health Navigator Case Manager Veteran Status

4 weeks ago

Toledo, Ohio, United States Zepf Full time

Zepf Center is a leading provider of behavioral health and substance use disorder services in Northwest Ohio. We are seeking a full-time Health Navigator Case Manager to provide direct services to help achieve better health and wellness. This position involves advocating for consumers to obtain healthcare and other treatment services, providing community support and coordination of services, and ensuring their needs are addressed. The Health Navigator Case Manager will assist clients with the development of short and long-term goals and acquisition of community resources. They will participate in the development and coordination of comprehensive care coordination and treatment plans, advocate for persons on their caseload, provide assessment, linkage, and referral, coordinate crisis intervention services, and assist in the management of psychiatric and physical health symptoms.

Key Responsibilities:
  • Provide direct services for consumers to help them achieve healthcare goals and improve health and wellness.
  • Maintain clinical responsibility for assigned clients with mental health diagnoses or co-occurring mental health and substance use disorders.
  • Develop and update Individualized Action Plans (IAPs) for each client based on case management assessments and reviews.
  • Provide strength-based assessments of patients for care coordination needs, abilities, preferences, and goals, and facilitate IAP updates, referrals, and linkage to appropriate resources.
  • Provide therapeutic client-centered evidence-based interventions, including treatment planning, discharge planning, service coordination, individual/group/family counseling, transition planning, wellness programming, resource access, advocacy, recovery planning, healthcare management, and participation in care coordination/team meetings/trainings.
  • Monitor clients to identify potential relapse, changes in treatment needs/goals, changes in level of care, barriers to achieving goals, increase or decrease of progress, and effectiveness of the IAP.
  • Complete required paperwork in accordance with timelines and standards required by the agency, regulatory bodies, and payors.
  • Provide assistance to patients in gaining access to essential community resources via transportation using Zepf fleet vehicles and documenting accordingly per policies and protocols.
  • Advocate on behalf of patients to obtain appropriate treatment and services.
  • Work with healthcare, wellness, and mental health professional staff on-site and in the community to achieve treatment goals.
  • Keep records on care management and collect data to maintain outcome measures.
  • Attend all required training to ensure individual and professional growth.
Requirements:
  • Bachelor's degree in social work, counseling, public administration, nursing, or related field, LPN or LSW preferred.
  • High School Diploma, GED, or Associates degree plus at least three years' experience with care coordination will also be considered.
  • Military veteran status is required for this position.

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