Commercial Lines Insurance Manager
1 week ago
About Glatfelter Insurance Group
With a legacy spanning over 70 years, Glatfelter Insurance Group is dedicated to upholding the highest standards for our clients, agents, and communities. Our commitment to integrity has transformed us from a small, family-run agency into one of the leading managing general agencies in the United States, employing nearly 500 professionals nationwide and serving over 30,000 clients through a vast network of independent brokers.
Role Summary
The Glatfelter Agency (TGA), a division of Glatfelter Insurance Group, is on the lookout for a seasoned Commercial Lines Account Manager to enhance our expanding operations. This role involves overseeing a designated portfolio of clients, ensuring their needs are met with excellence.
Key Responsibilities
- Oversee and maintain a designated portfolio of clients with a high level of professionalism.
- Effectively communicate intricate insurance concepts in a straightforward manner.
- Act as the primary liaison for inquiries and requests from commercial clients.
- Collaborate with Account Executives on account-related activities as necessary.
- Coordinate renewal quotes with existing carriers and explore alternative options when marketing.
- Utilize carrier platforms for quoting, rating, binding, and other essential functions.
- Prepare materials for client renewal presentations, including the agency proposal document.
- Ensure accurate record-keeping and documentation within the agency management system (Epic).
- Review all documents issued by carriers for precision.
- Issue Certificates of Insurance and prepare Auto ID Cards.
- Process client change requests throughout the year.
- Adhere to company policies and workflows to ensure compliance.
Qualifications
- Experience in a commercial lines retail insurance agency is essential.
- Possession of a valid Pennsylvania Property/Casualty Agent license is required.
- Proficiency in Microsoft Word is necessary.
- CISR designation is preferred.
- Experience with Applied Epic is advantageous.
- Strong verbal and written communication skills are essential for effective interaction with underwriters, clients, and team members.
- Ability to work independently while contributing to a team environment with minimal supervision.
- Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
- Proficient problem-solving skills are required.
- Exceptional customer service skills are a must.
- Adaptability to evolving technologies and online rating systems is important.
Why Work with Us?
Glatfelter has consistently been recognized as a Best Place to Work in Pennsylvania since 2005. We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. Our benefits include 17 paid holidays, personal leave, and various options for health and family-related leaves.
We are committed to the professional growth of our associates, providing numerous learning opportunities to help you advance your career. Our tuition reimbursement program supports eligible associates in furthering their education and skills relevant to their current or future roles.
Equal Opportunity Commitment
Glatfelter Insurance Group is proud to be an Equal Opportunity Employer. We provide equal opportunities to all qualified individuals, regardless of race, color, religion, age, gender, gender identity, national origin, veteran status, disability, or any other legally protected status. We believe that diversity and inclusion are essential to our success and mission, fostering a creative workplace that drives innovation and growth.
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