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Vice President of Technical Claims Management

2 months ago

York, Pennsylvania, United States Glatfelter Insurance Group. Full time
Job Overview

Company Background

For over seven decades, Glatfelter Insurance Group has been committed to ethical practices for our clients, agents, communities, and employees. This foundational belief has propelled Glatfelter from its humble beginnings to becoming one of the largest managing general agencies in the United States, employing nearly 500 professionals nationwide, supported by a network of over 4,500 independent brokers and serving more than 30,000 clients. Our drive for innovation stems from our commitment to providing exceptional service to our clients. Established as The Glatfelter Agency, our specialized program, Volunteer Firemen's Insurance Services (VFIS), was initiated in 1969. Over the years, we have broadened our offerings to include specialized programs for public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter delivers comprehensive insurance solutions, including property, casualty, life insurance, and more. In 2018, we became part of the American International Group (AIG) family.

Position Summary

Glatfelter Insurance Group is on the lookout for a Vice President, Head of Technical Claims. This pivotal role within our Glatfelter Claims Management (GCM) division will be integral to our Leadership Team. The individual will be responsible for managing the company's high-stakes claims, overseeing aggregate tracking, training personnel, and supporting the President of Claims Management with essential initiatives.

Core Responsibilities

  • Provide outstanding claims services to establish GCM as the preferred service provider in the industry. Develop, position, and deliver superior claims services that leverage GCM's strengths as a competitive advantage. Maintain a reputation for excellence in claims management.
  • Ensure comprehensive reporting on claims intelligence and analytics, sharing pertinent insights with Glatfelter Underwriting Services leadership.
  • Under the guidance of the President of GCM, spearhead ongoing strategic initiatives within Claims, fostering a culture of continuous improvement, including the maintenance of an effective litigation strategy.
  • Conduct necessary book reviews to verify reserve adequacy and ensure that significant claims are managed according to GCM best practices. Provide constructive feedback to adjusters regarding strategies for optimal outcomes.
  • Collaborate with various claims teams to monitor and report on aggregate claim events, including catastrophes and class actions.
  • Act as a technical resource across Claims teams for complex claims, participating in roundtables, pre-trial, and pre-mediation meetings.

Qualifications

  • Minimum BA/BS degree or equivalent experience.
  • Preferred qualifications include AIC, CPCU, Claims Law, JD.
  • At least 15 years of claims handling experience across all commercial property and casualty lines.
  • A minimum of 10 years of experience managing complex, litigated claims, with preferred expertise in public entity matters and pollution claims.
  • Ability to obtain necessary adjuster licenses promptly and maintain licensure through required continuing education.
  • Technical Skills:
  • Exceptional verbal and written communication and time management abilities.
  • In-depth knowledge of insurance policy forms, coverage, and procedures.
  • Expertise in managing litigated claims.
  • Familiarity with PC operations and a working knowledge of relevant departmental systems and software.

Why Glatfelter?

Glatfelter has proudly been recognized as a Best Place to Work in PA since 2005. We offer a comprehensive range of employee benefits and resources designed to safeguard what matters most—your health, savings, financial security, and overall well-being. Our benefits include 17 paid holidays, encompassing a personal holiday and a mental health and wellness day, alongside various leave options for personal, health, family, and volunteer needs.

We are dedicated to nurturing our associates' growth and provide numerous learning opportunities to enhance professional skills, preparing them for future career advancements. Our tuition reimbursement program supports eligible associates in furthering their education, skills, and knowledge in areas relevant to their current or prospective roles.

Commitment to Diversity

Glatfelter Insurance Group is an Equal Opportunity Employer. We are committed to providing equal opportunities to all qualified individuals, regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. We believe that diversity and inclusion are vital to our future and mission, fostering a creative workplace that drives innovation, growth, and profitability. Glatfelter is dedicated to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.