Operations Support Specialist

9 hours ago


Salem, Oregon, United States H&R Block Full time
Job Summary

We are seeking an Operations Support Specialist to provide administrative support within a District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties.

Key Responsibilities
  • Provide technical support to internal and external customers across the entire enterprise.
  • Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units.
  • Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
  • Responsible for end-to-end resolution and ownership of customer requests or concerns.
Requirements
  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Ability to communicate clearly and calmly on the telephone, email, and chat.
About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second.



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