Operations Support Specialist

3 weeks ago


Salem, Oregon, United States H&R Block Full time
Job Summary

We are seeking an experienced Operations Administrative Assistant to join our team at H&R Block. As an Operations Administrative Assistant, you will provide administrative support to our operations team, ensuring the smooth day-to-day operations of our offices.

Key Responsibilities
  • Provide administrative support to the operations team, including ordering supplies, managing office equipment, and coordinating travel arrangements.
  • Serve as a single point of contact for technical support, resolving customer issues and providing timely solutions.
  • Monitor and respond to customer inquiries, ensuring prompt and effective communication.
  • Collaborate with the operations team to identify and implement process improvements, increasing efficiency and productivity.
  • Develop and maintain accurate records and reports, ensuring compliance with company policies and procedures.
  • Provide exceptional customer service, responding to customer needs and concerns in a timely and professional manner.
Requirements
  • High school diploma or equivalent required.
  • 1-3 years of administrative experience, preferably in an operations or customer service role.
  • Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues at all levels.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
About H&R Block

H&R Block is a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. We are a people company, dedicated to providing exceptional customer service and support to our clients and communities.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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