Operations Support Specialist

2 weeks ago


Salem, Oregon, United States State of Oregon Full time
Job Summary:

We are seeking a highly skilled and compassionate individual to join our team as an Operations Support Specialist. In this role, you will provide exceptional customer service to Oregonians seeking assistance with various programs and resources.

Key Responsibilities:
  • Provide trauma-informed support to individuals and families in-person, over the phone, and online.
  • Work collaboratively with a team to rotate tasks and support the business needs of the office.
  • Assist with answering case status and other inquiries, as well as provide information on how to access community resources.
Requirements:
  • Two years of experience in a customer-facing role, with a high volume of paperwork and interaction with the public.
  • College-level courses may be substituted for experience on a year-for-year basis.
Essential Attributes:
  • Trauma-informed approach: Experience recognizing symptoms and behaviors that originate from adapting to traumatic responses.
  • Results-oriented: Demonstrated ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results.
  • Communication: Experience adapting communication style to explain complex information to diverse audiences.
  • Commitment to team: Experience developing meaningful relationships with colleagues that foster trust, inclusivity, and respect.
  • Critical thinker: An avid learner with demonstrated experience applying lessons-learned to varying environments and situations.
  • De-escalation: Experience identifying peaceful resolutions to disputes or perceived disputes.
Working Conditions:
  • Work schedule is 8:30 a.m. – 5:30 p.m., Monday – Friday on-site at the NE Salem ODHS branch office.
  • Experience constant contact with the public, including contact with customers experiencing emotional and financial stress.
  • Experience high volume of computer work, using various computer programs in a fast-paced team environment.


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