Retail Customer Experience Coordinator

2 weeks ago


Silver Spring, Maryland, United States T.J. Maxx Full time
Customer Experience Role at T.J. Maxx

As a Customer Experience Coordinator, you will be responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of store. Your key responsibilities will include training and coaching Associates on personalizing the customer experience while promoting loyalty programs, addressing customer concerns and issues promptly, and coordinating breaks for all team members.

Key Responsibilities:
Promote an excellent customer experience
Oversee a team of Associates at the front of store
Train and coach Associates on personalizing the customer experience
Address customer concerns and issues promptly
Coordinate breaks for all team members

Requirements:
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong leadership and coaching skills
Ability to promote a positive and inclusive work environment

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