Customer Experience Ambassador

4 weeks ago


Silver Spring, Maryland, United States Marriott International Inc Full time

Job Description

At Marriott International Inc, we're passionate about delivering exceptional guest experiences. As a Guest Experience Specialist, you'll play a critical role in creating memorable and unique experiences for our guests.

Key Responsibilities:

  • Process operational needs and address guest requests in a timely and professional manner.
  • Take ownership of the guest experience in main areas of the hotel, ensuring a "guest first" mindset.
  • Empower guests to move about their space and do what needs to be done, whether it's processing transactions or delivering quality meals.
  • Complete reports, address guest requests, and maintain confidentiality.
  • Uphold quality standards, ensure professional uniform, personal appearance, and communications.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

Benefits:

  • $18.97 per hour.
  • Health care benefits.
  • Earned paid time off and/or sick leave.
  • Life insurance.
  • Disability coverage.
  • Other life and work wellness benefits.

About the Team:

At Courtyard, we're passionate about better serving the needs of travelers everywhere. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

Join Our Team:

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.



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