Customer Experience Specialist

3 weeks ago


Silver Spring, Maryland, United States DARCARS Automotive Group Full time

About the Role:

We are seeking a highly skilled Customer Experience Specialist to join our team at DARCARS Automotive Group. As a key member of our sales team, you will be responsible for managing our digital business prospects and providing exceptional customer experiences.

Key Responsibilities:

  • Pull inquiries from our Customer Relationship Management system (CRM) and respond to them in a timely manner.
  • Provide dealership and product information, answer customer questions, and link them with a responsive in-store sales manager.
  • Convert inquiries to dealership visits and set appointments for test drives and further selection/purchase support.
  • Adhere to customer communication scripts and ensure 100% of contact activity is recorded in the CRM in real time.
  • Develop and maintain relationships with related store personnel.
  • Meet or exceed individual performance objectives, such as response time and conversions.

Requirements:

  • Associate's or Bachelor's degree preferred.
  • No experience necessary, but a quick-study with a full working knowledge of Microsoft Office Suite.
  • Exceptional listening, verbal, and written communication skills.
  • Ability to work evenings and weekends.
  • Demonstrated commitment to process improvement, innovation, and excellence.
  • Persistent and have a good sense of humor.
  • Eager to learn new things and share new ideas in a collaborative team environment.

Benefits:

  • Insurance: medical, vision, dental.
  • Short-term and long-term disability plans.
  • Life Insurance.
  • Employee discounts on vehicle purchases, parts, and service repairs.
  • Opportunities to join our community service initiatives.

This job advertisement is a preview of the role and is subject to change. DARCARS Automotive Group is an Equal Opportunity Employer and encourages minorities, women, veterans, and individuals with disabilities to apply.



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