Retail Sales Specialist
5 days ago
Key Responsibilities:
- Deliver an exceptional guest experience in the humidor and smoking lounges through outstanding service and sales skills, acting as a brand ambassador for TABACALERA USA Inc.
- Cultivate relationships with customers by effectively communicating product features, benefits, and promotional information.
- Exhibit a strong drive for results, becoming a trusted tobacconist and collaborating with the team to surpass sales and KPI targets.
- Acquire and maintain comprehensive knowledge of TABACALERA USA Inc. products.
- Support the overall operations of the store, executing corporate initiatives efficiently and resourcefully.
- Adhere to all company policies and standard operating procedures (SOPs), as well as state and local regulations.
- Uphold visual and cleanliness standards to enhance the brand image, ensuring a comfortable and safe environment.
- Perform other duties as assigned.
Skills and Competencies required:
- A strong passion for delivering an outstanding guest experience.
- Proven track record of achieving challenging sales and operational objectives.
- Flexibility and emotional intelligence to adapt to changing business conditions with energy and accountability.
- Excellent communication skills with a professional demeanor, capable of building relationships with guests and colleagues.
Qualifications/Skills:
- Previous experience in a retail, hospitality, or service-oriented environment.
- Proficiency in POS systems and/or computer skills.
- Knowledge of cigars is a plus.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Exceptional interpersonal skills.
- A hands-on team player with a strong work ethic.
- Cigar knowledge is advantageous.
Work Environment/Conditions:
While performing the duties of this job, employees are regularly exposed to smoke or airborne particles and may occasionally encounter wet or humid conditions. The noise level in the work environment is typically moderate.
Physical Demands:
Employees are regularly required to stand, walk, use hands, reach with hands and arms, and communicate verbally. They frequently need to climb, balance, stoop, kneel, or sit, and must be able to lift and/or move up to 35 pounds. Specific vision abilities required include the ability to adjust focus.
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