Bilingual Customer Service Agent

4 days ago

Las Cruces, New Mexico, United States Mass Markets Full time
Mass Markets
Job Summary

We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through inbound and outbound contacts.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Ensure first call resolution through effective problem-solving and communication skills.
  • Research and gather information to resolve customer complaints and issues.
  • Collaborate with other departments to resolve complex issues and provide seamless customer service.
  • Accurately document and process customer claims in our systems.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in English language and ability to communicate effectively with customers.
What We Offer

At Mass Markets, we offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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