Bilingual Customer Service Representative

2 weeks ago

Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Bilingual Contact Center Representative

Job Summary:

We are seeking a highly motivated and customer-focused Bilingual Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Responsibilities:

  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunities and apply sales skills to upgrade
  • Respond to all inquiries consistent with confidentiality and privacy policies
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Follow processes of the client program and perform all tasks in a courteous and professional manner
  • Respond effectively to all forms of inbound and outbound contacts
  • Investigate and resolve complex and escalated issues resulting from multiple channels
  • Complete research of beneficiary contact history and report findings to management

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to our website.

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