Bilingual Customer Service Representative
3 weeks ago
Join Mass Markets as a Bilingual Contact Center Representative and be part of a dynamic team that delivers exceptional customer experiences. As a key member of our contact center, you will play a vital role in supporting our clients' customer service and sales initiatives.
Key Responsibilities:- Handle inbound and outbound customer contacts in a professional and courteous manner
- Listen to customers, understand their needs, and resolve issues in a timely and effective manner
- Utilize systems and technology to complete account management tasks and provide accurate information to customers
- Recognize sales opportunities and apply sales skills to upgrade customer interactions
- Respond to all inquiries consistently with confidentiality and privacy policies
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
- Competitive compensation and benefits package
- Opportunities for advancement and professional growth
- A dynamic and supportive work environment
- Regular training and development opportunities
- A comprehensive benefits package, including medical, dental, and vision coverage
- Paid time off and holidays
- A fun and engaging work environment
To be considered for this role, please submit your application through our company careers page. We look forward to hearing from you
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